Anartism® | Official • Frequently asked questions




WHAT IS PSD2? 

PSD2 IS A NEW EUROPEAN LAW INTRODUCED TO MAKE ONLINE PAYMENTS MORE SECURE. IT WILL IMPACT CUSTOMERS IN THE EUROPEAN ECONOMIC AREA [EEA] AND CUSTOMERS USING EU BANK ACCOUNTS. WHEN YOU PLACE AN ORDER ONLINE USING A CARD PAYMENT, YOUR BANK MAY ASK YOU TO CONFIRM YOUR IDENTITY THROUGH 3D SECURE AUTHENTICATION. 



WHAT ARE THE PAYMENT STEPS WHEN I PLACE AN ORDER? 



IF I'M UNABLE TO PLACE AN ORDER, WHAT SHOULD I DO? 

IF SOMETHING DIDN'T GO QUITE RIGHT, YOU MAY CONTACT OUR CUSTOMER SERVICE TEAM. 



I HAVE SOME MORE QUESTIONS ABOUT PAYMENT: WHO SHOULD I CONTACT? 

CONTACT OUR CUSTOMER SERVICE ADVISORS ARE HAPPY TO ANSWER ANY ADDITIONAL QUESTIONS YOU MAY HAVE. 



DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER? 

NO. JUST COMPLETE AND SEND THE ORDER FORM AND WAIT CONTACT. YOU WILL RECEIVE AN INVOICE VIA E-MAIL. 



DO I NEED TO SIGN IN TO SEE MY ORDER DETAILS? 

NO. COMPLETE THE FORM AND YOU WILL RECEIVE AN E-MAIL WITH THE INVOICE CORRESPONDING TO YOUR ORDER. 



IS MY PERSONAL INFORMATION KEPT PRIVATE? 

FOR MORE INFORMATION, PLEASE VISIT OUR PRIVACY POLICY SECTION. 



IS IT SAFE TO USE MY CREDIT CARD ON THE OFFICIAL WEBSITE OF ANARTISM? 

WE DEVELOPED A SECURITY SYSTEM IN WHICH YOU SHOULD NOT ENTER YOUR FINANCIAL DATA ON OUR SITE AND YOU WILL BE ABLE TO CARRY OUT THE OPERATION DIRECTLY FROM YOUR PAYMENT GATEWAY ACCOUNT [PAYPAL OR CRYPTO WALLETS] AFTER RECEIVE THE INVOICE VIA E-MAIL. TOGETHER, WE WILL COLLABORATE IN SAFEGUARDING PERSONAL FINANCIAL DATA. 



HOW MUCH WILL I BE CHARGED FOR SHIPPING COSTS? 

EUROPEAN UNION COUNTRIES 

SHIPPING COSTS: CONFIRM AT CHECKOUT

COUNTRIES INCLUDED: AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, DENMARK, ESTONIA, FRANCE, GERMANY, GREECE, HUNGARY, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN. 


NORTHERN EUROPE AND AMERICAS 

SHIPPING COSTS: CONFIRM AT CHECKOUT. 

COUNTRIES INCLUDED: CANADA, CYPRUS, IRELAND, JERSEY, MALTA, MEXICO, UNITED KINGDOM, UNITED STATES, CROATIA, FINLAND, NORWAY, SWEDEN, SWITZERLAND. 


APAC 

SHIPPING COSTS: CONFIRM AT CHECKOUT

COUNTRIES INCLUDED: ALBANIA, AUSTRALIA, AZERBAIJAN, BAHRAIN, BRUNEI, BRUNEI DARUSSALAM, CAMBODIA, CANARY ISLANDS, CHINA MAINLAND, HONG KONG SAR, ICELAND, INDIA, INDONESIA, JAPAN, JORDAN, KOREA,REPUBLIC OF, KUWAIT, MACAU SAR, MALAYSIA, NEW ZEALAND, OMAN, PHILIPPINES, QATAR, RUSSIA, RUSSIAN FEDERATION, SAUDI ARABIA, SERBIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN REGION, THAILAND, TURKEY, UKRAINE, UNITED ARAB EMIRATES, VIETNAM. 


ROW [REST OF THE WORLD] 

SHIPPING COSTS: CONFIRM AT CHECKOUT 

COUNTRIES INCLUDED: ANGOLA, ARGENTINA, BERMUDA, CHILE, COLOMBIA, DOMINICAN REPUBLIC, ECUADOR, EGYPT, GEORGIA, GHANA, ISRAEL, KAZAKHSTAN, LAO PEOPLE'S DEMOCRATIC REP, LEBANON, MARSHALL ISLANDS, MARTINIQUE, MAURITIUS, MOROCCO, PARAGUAY, PERU, PUERTO RICO, REUNION, SENEGAL, TRINIDAD AND TOBAGO, URUGUAY.  



ARE DUTIES AND TAXES INCLUDED IN THE SHIPPING COSTS? 

WE OFFER DDP [DELIVERY DUTIES PAID] SHIPPING TO A FEW SELECTED COUNTRIES. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, NEW EUROPE, SWITZERLAND, JAPAN, SOUTH KOREA, HONG KONG SAR, CANADA, CHINA MAINLAND, SINGAPORE, AUSTRALIA, BAHRAIN, TAIWAN REGION, THAILAND, UNITED ARAB EMIRATES AND THE UNITED STATES ARE INCLUDED. SHIPMENTS TO DDU [DELIVERY DUTIES UNPAID] COUNTRIES MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY ANARTISM®. 



WHAT PAYMENT METHODS DO WE ACCEPT? 

• PAYPAL [TO REGISTER A PAYPAL ACCOUNT, PLEASE VISIT THEIR WEBSITE]. 

*PAYPAL LATER | PAYPAL CREDIT | VENMO | CREDIT OR DEBIT CARDS [PAYMENT METHODS MAY VARY DEPENDING ON CUSTOMER LOCATION];

• CRYPTOCURRENCY TRANSFERENCE FROM YOUR PERSONAL WALLET [EXAMPLE: METAMASK, COINBASE, BITPAY, BINANCE, ETC.].



WHICH CURRENCIES CAN I SHOP IN? 


*BASE PRICES ARE ON UNITED STATES DOLLAR [U$D], THEREFORE THE CONVERSION PRICE OF EACH FIAT ACCEPTED BY ANARTISM® IS SUBJECT TO THE VALUE INDICATED ON THE FORBES.COM WEBSITE AT THE TIME ANARTISM® IS NOTIFIED OF THE PURCHASE [DATE AND TIME OF E-MAIL RECEIVED FOR NOTIFICATION OF PURCHASE]. 



*BASE PRICES ARE ON UNITED STATES DOLLAR [U$D], THEREFORE THE CONVERSION PRICE OF EACH CRYPTOCURRENCY ACCEPTED BY ANARTISM® IS SUBJECT TO THE VALUE INDICATED ON THE COINMARKETCAP.COM WEBSITE AT THE TIME ANARTISM® IS NOTIFIED OF THE PURCHASE [DATE AND TIME OF E-MAIL RECEIVED FOR NOTIFICATION OF PURCHASE].

*THE FINAL PURCHASE PRICE MAY BE SUBJECT TO VARIATIONS DUE TO MARKET VOLATILITY AND THE EXACT TIME OF THE TRANSACTION. EXAMPLE: IF YOU MADE THE PURCHASE WITH CRYPTOCURRENCIES AT 11:22 AM, THE 11:20 AM PRICE INDICATED BY THE COINMARKET.COM PLATFORM WILL BE TAKEN BECAUSE ITS PRICE HISTORY IS EVERY 5 MINUTES. NOW IF THE TIME WAS 11:23, THE PRICE AT 11:25 WILL BE TAKEN.


WHY HAS MY PAYMENT BEEN REFUSED? 

AFTER THE AUTHORIZATION, A TRANSACTION CAN STILL FAIL. IF THE TRANSACTION FAILS AFTER AUTHORIZATION THE FUNDS WILL STILL BE RESERVED ON YOUR BANK ACCOUNT. ALTHOUGH THEY HAVE NOT BEEN DEBITED, THEY MAY APPEAR TO HAVE BEEN COLLECTED. PLEASE NOTE THAT AFTER AUTHORIZATION THE RESERVE CAN LAST UP TO 30 WORKING DAYS BEFORE IT IS LIFTED. THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS. 



THE REASONS FOR SUCH FAILURE MAY SIMPLY BE: 

- THE CARD LIMIT HAS BEEN REACHED. 

- THE CARD INFORMATION ENTERED IS WRONG. 

- THE CARD REACHED THE MAXIMUM NUMBER OF CHARGES ALLOWED IN A PERIOD. 

- THE BILLING ADDRESS DOES NOT MATCH WITH THE CARDHOLDER DETAILS. 

- THE CARD DOES NOT ALLOW INTERNATIONAL TRANSACTIONS. 

- THE CARD DOES NOT ALLOW ONLINE TRANSACTIONS. 

- DEPENDING ON THE COUNTRY IN WHICH YOU ARE LOCATED YOU MIGHT HAVE TO CALL YOUR BANK TO AUTHORIZE YOUR CREDIT CARD FOR ONLINE, CROSS-BORDER OR OVERSEAS TRANSACTIONS. 


IN OTHER CASES THE REASONS ARE LESS OBVIOUS AND MAY RELATE TO THE EVER INCREASING FRAUD PREVENTION AND OTHER SECURITY MEASURES IMPLEMENTED BY CREDIT CARD COMPANIES TO PROTECT THE CARDHOLDER AGAINST CARD ABUSE. 



HOW CAN I RETURN MY ORDER? 

YOU HAVE 14 DAYS FROM RECEIVING YOUR ORDER TO RETURN THE PRODUCT TO US. WE STRONGLY RECOMMEND THAT YOU BOOK YOUR FREE RETURNS PICK-UP WITHIN 7 DAYS OF RECEIVING YOUR ORDER TO ENSURE THAT IT ARRIVES BACK IN TIME. 

CONTACT US TO GET THE PROCEDURE DETAILS. 



HOW ARE REFUNDS PROCESSED? 

ONCE THE RETURN HAS BEEN RECEIVED AT OUR WAREHOUSE AND ACCEPTED BY THE QUALITY AND CONTROL TEAM, THE REFUND WILL BE PROCESSED VIA THE ORIGINAL PAYMENT METHOD. THE REFUND INCLUDES THE FULL PRICE FOR THE PRODUCT[S] BUT NOT THE DELIVERY CHARGES. 



WHAT IS A PRIVATE SALE [PRE•ORDER]? 

A PRIVATE SALE IS THE RESERVATION OF AN ITEM THAT IS NOT YET AVAILABLE FOR SALE. PRIVATE SALE ITEMS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE. 

IN PRIVATE SALE PURCHASES CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED. REGARDING ORDER WITH AVAILABLE ITEMS AND PRE-ORDERABLE ITEMS, SHIPMENT WILL HAPPEN IN 2 DIFFERENT PHASES: AVAILABLE MERCHANDISE WILL BE SHIPPED WITH STANDARD SHIPPING METHODS. PRE-ORDERABLE ITEMS WILL BE SHIPPED RIGHT AFTER ITEMS ARE AVAILABLE IN STOCK. 



CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED? 

NO, THE SHIPPING ADDRESS CANNOT BE MODIFIED. 



HOW CAN I TRACK MY ORDER? 

+ PHYSICAL PRODUCTS: FOR THE MOMENT YOU SHOULD CONTACT US [WE WILL PROVIDE YOU WITH A DIRECT LINE, VIA WHATSAPP] SO YOU CAN CONSULT US ABOUT THE STATUS OF YOUR SHIPPING. 

"SOON WE WILL HAVE A PAGE AVAILABLE WITHIN OUR WEBSITE WHERE YOU CAN DO IT YOURSELF". 

+ DIGITAL PRODUCTS: YOU WILL RECEIVE A LINK ON YOUR E-MAIL TO MAKE THE INSTANT DOWNLOAD. 



WHERE CAN I FIND SIZE AND FIT INFORMATION?

ALMOST PRODUCTS HAS A PICTURE WITH SIZE CHART AT THE END OF PICTURES CARRUSEL. 


ANY INQUIRY DO NOT HESITATE TO CONTACT US. 




THANKS FOR TRUST IN ANARTISM®. 


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